Refund Policy for Small Business Connect
At Small Business Connect (“we,” “us,” or “our”), we strive to provide a valuable experience for all our members. Our refund policy is designed to offer fairness and transparency while acknowledging the unique nature of our community and marketplace.
General Refund Policy
We may offer refunds on our membership fees at our discretion if deemed suitable upon request. Each refund request will be reviewed on a case-by-case basis, considering the circumstances and nature of the transaction.
Marketplace Transactions
For purchases made within our marketplace, Small Business Connect is not responsible for providing refunds. All transactions are agreements between buyers and sellers, and any refund requests must be directed to the seller. We recommend reviewing the seller’s individual refund policy before making a purchase.
If a dispute arises, we encourage open communication between both parties and may assist in facilitating discussions, but we do not assume liability for refunds within the marketplace.
Refund Request Procedure
To request a refund (where applicable), please contact us at gdonaldson@smallbusinessconnect.com.au with the following details:
- Your name and account information
- Transaction details
- Reason for the refund request
We will assess the request and provide a response within 5 business days.