Small Business Connect
Refund Policy
smallbusinessconnect.com.au
Effective Date: 2 October 2026Â |Â Last Updated: October 2026
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At Small Business Connect, we want you to feel confident joining our community. This Refund Policy explains how we handle refund requests for membership subscriptions and paid events. We aim to be fair, transparent, and consistent in how we apply this policy.This policy should be read alongside our Terms and Conditions. By purchasing a membership or using our platform, you agree to this policy.Small Business Connect is operated by Small Business Connect Pty Ltd (ACN: 700 293 901), a company registered in New South Wales, Australia.1. Membership Subscriptions
1.1 General Position
Membership fees are charged at the start of each billing period. Depending on the plan you choose, your billing period is either monthly or yearly. As a general rule, we do not offer refunds for the current billing period once it has commenced. You are welcome to cancel your membership at any time, and your access will continue until the end of the period you have already paid for.1.2 When We Will Issue a Refund
We will issue a full or partial refund for a membership in the following circumstances:- A technical fault on our platform prevented you from accessing the features included in your membership, and we were unable to resolve the issue within a reasonable timeframe;
- You were charged incorrectly due to a billing error on our part;
- You are entitled to a remedy under the Australian Consumer Law (see Section 4); or
- We cancel or significantly downgrade a membership tier you have paid for, without providing a suitable alternative.
1.3 Change of Mind
We do not offer refunds for change of mind. We encourage you to review the features of each membership tier carefully before subscribing. If you have questions before purchasing, we are happy to help — just reach out to us at [[email protected]].1.4 Free Trials and Promotional Periods
If a free trial or promotional period is offered, no payment is taken during that period. Once the trial ends and your first payment is processed, our standard refund policy applies.1.5 Yearly Memberships
If you choose to pay yearly, the full yearly fee is charged upfront at the start of each membership year. The yearly price already includes a discount compared to paying monthly.- Cancelling: You can cancel a yearly membership at any time. Cancelling stops your membership from renewing, and your access continues until the end of the year you have already paid for.
- Unused months: We do not refund unused months of a yearly membership, except where Section 1.2 applies.
- Renewals: Yearly memberships renew automatically each year at your locked-in founding rate unless you cancel before the renewal date. If you have any questions about a renewal or a refund, please contact us at [email protected] and we will be happy to help.
- Switching plans: If you want to move from yearly to monthly billing, the change takes effect at the end of your current paid year.
2. Purchases From Members
SBC does not sell products or process payments for any goods or services offered by our Members. If you buy something from a business you found on Small Business Connect, you are buying directly from that business, and any refunds, returns, delivery or warranty claims are handled by them under their own policies and the Australian Consumer Law. If you have an issue, please contact the business directly using the details on their listing. If a business fails to honour a legitimate consumer guarantee claim, we encourage you to contact the ACCC or your state or territory fair trading office, and you may also let us know.3. Events
Where SBC charges a separate fee for a specific event, the following applies:- If SBC cancels an event, you will receive a full refund or a credit toward a future event — your choice.
- If SBC reschedules an event and you cannot attend the new date, you may request a refund within 7 days of the rescheduling notice.
- If you choose not to attend a paid event and do not notify us at least 48 hours before the event, no refund will be issued.
- Requests made more than 48 hours before the event start time will be considered on a case-by-case basis and may be eligible for a credit.
4. Your Rights Under Australian Consumer Law
Our services come with guarantees under the Australian Consumer Law that cannot be excluded. If our services are not provided with due care and skill, are not fit for the purpose we described, or are not delivered within a reasonable time, you may be entitled to a remedy.Nothing in this Refund Policy limits or excludes any rights you have under the Australian Consumer Law. Where a statutory remedy applies, we will honour it promptly.For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website at accc.gov.au or contact your state or territory consumer protection agency.5. How to Request a Refund
To request a refund, please contact us with the following information:- Your full name and email address used to register your account;
- Your membership tier or the transaction you are requesting a refund for;
- The reason for your refund request; and
- Any supporting information (e.g. screenshots of an error, billing statements).
6. Changes to This Policy
We may update this Refund Policy from time to time. Where changes are material, we will notify you by email or via a notice on the platform. Continued use of Small Business Connect after changes take effect constitutes acceptance of the updated policy._________________________________________________________________
We are a small business ourselves, and we genuinely care about getting this right. If you have any concerns about a charge or your membership, please reach out before submitting a formal request — we would much rather find a solution that works for everyone.
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