Small Business Connect

Refund Policy

smallbusinessconnect.com.au

Effective Date: 2 October 2026  |  Last Updated: October 2026

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At Small Business Connect, we want you to feel confident joining our community. This Refund Policy explains how we handle refund requests for membership subscriptions and paid events. We aim to be fair, transparent, and consistent in how we apply this policy.This policy should be read alongside our Terms and Conditions. By purchasing a membership or using our platform, you agree to this policy.Small Business Connect is operated by Small Business Connect Pty Ltd (ACN: 700 293 901), a company registered in New South Wales, Australia. 

1. Membership Subscriptions

1.1 General Position

Membership fees are charged at the start of each monthly billing period. As a general rule, we do not offer refunds for the current billing period once it has commenced. You are welcome to cancel your membership at any time, and your access will continue until the end of the period you have already paid for.

1.2 When We Will Issue a Refund

We will issue a full or partial refund for a membership in the following circumstances:

• A technical fault on our platform prevented you from accessing the features included in your membership, and we were unable to resolve the issue within a reasonable timeframe;
• You were charged incorrectly due to a billing error on our part;
• You are entitled to a remedy under the Australian Consumer Law (see Section 4); or
• We cancel or significantly downgrade a membership tier you have paid for, without providing a suitable alternative.

1.3 Change of Mind

We do not offer refunds for change of mind. We encourage you to review the features of each membership tier carefully before subscribing. If you have questions before purchasing, we are happy to help — just reach out to us at [[email protected]].

1.4 Free Trials and Promotional Periods

If a free trial or promotional period is offered, no payment is taken during that period. Once the trial ends and your first payment is processed, our standard refund policy applies. 

2. Marketplace Purchases

2.1 SBC Does Not Sell Marketplace Products

The SBC Marketplace is a showcase of products and services offered by our Members. When you click through from a listing, you buy directly from that business, on their website or by contacting them. SBC is not the seller, does not process Marketplace payments, and does not hold or receive any money from those purchases.

2.2 Refunds, Returns and Delivery

All refunds, returns, shipping and delivery for Marketplace purchases are handled by the business you purchased from, under their own policies. Please review the business’s refund and returns policy before you buy. If you have an issue, contact the business directly using the details on their listing.

2.3 Member Obligations

Members who list in the Marketplace must comply with the Australian Consumer Law, including providing remedies (refund, repair or replacement) where goods or services fail to meet consumer guarantees. If a business fails to honour a legitimate consumer guarantee claim, we encourage you to contact the ACCC or your state or territory fair trading office. You may also let us know, and we may review that Member’s listings. 

3. Events

Where SBC charges a separate fee for a specific event, the following applies:

• If SBC cancels an event, you will receive a full refund or a credit toward a future event — your choice.
• If SBC reschedules an event and you cannot attend the new date, you may request a refund within 7 days of the rescheduling notice.
• If you choose not to attend a paid event and do not notify us at least 48 hours before the event, no refund will be issued.
• Requests made more than 48 hours before the event start time will be considered on a case-by-case basis and may be eligible for a credit.

 Note: Events included as part of a membership tier (such as Business Gym sessions) are covered by the membership refund policy above, not this section. 

4. Your Rights Under Australian Consumer Law

Our services come with guarantees under the Australian Consumer Law that cannot be excluded. If our services are not provided with due care and skill, are not fit for the purpose we described, or are not delivered within a reasonable time, you may be entitled to a remedy.Nothing in this Refund Policy limits or excludes any rights you have under the Australian Consumer Law. Where a statutory remedy applies, we will honour it promptly.For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website at accc.gov.au or contact your state or territory consumer protection agency. 

5. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address used to register your account;
• Your membership tier or the transaction you are requesting a refund for;
• The reason for your refund request; and
• Any supporting information (e.g. screenshots of an error, billing statements).

 Email: [email protected] We aim to respond to all refund requests within 3 business days. Where a refund is approved, it will be processed to your original payment method within 5-10 business days, depending on your bank or card provider. 

6. Changes to This Policy

We may update this Refund Policy from time to time. Where changes are material, we will notify you by email or via a notice on the platform. Continued use of Small Business Connect after changes take effect constitutes acceptance of the updated policy.

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We are a small business ourselves, and we genuinely care about getting this right. If you have any concerns about a charge or your membership, please reach out before submitting a formal request — we would much rather find a solution that works for everyone.

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