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Month: October 2023

Five ways to improve last-mile delivery

​ The anticipation of a package’s arrival is a familiar feeling for many, with tracking pages getting frequent refreshes and customers left in the dark about the exact timing of their deliveries. Over the past few years, our expectations for swift and smooth deliveries have evolved significantly, driven in part by the COVID-19 pandemic. As […]

Recent Award changes regarding holiday shutdowns

​ In Australia, holiday shutdowns from Christmas into the first week or two of the new year are commonplace. However, this year’s process will need to address new obligations that took effect from 1 May 2023 for employees employed under a modern award. This follows rulings made by the Fair Work Commission (FWC) in August […]

Australia’s top innovators rewarded with a $30k prize

​ The Australian Innovation Competition has unveiled its five winners, representing diverse industries and offering transformative technological solutions. EarFlo, Innofocus, Ripen Tech, Vaulta, and Zondii have each earned a $30,000 Innovation Prize from Industry Growth Centre METS Ignited, providing vital support for their innovations and the potential to enhance efficiency and effectiveness in their respective […]

September inflation surge raises rate hike concerns

​ Australia has witnessed a robust surge in inflation during the third quarter, sparking concern among policymakers and heightening the likelihood of an impending interest rate hike, potentially as early as the following month.  Investors have promptly recalibrated their expectations, with futures markets now reflecting a significant shift from the prior 35% estimate to a […]

AI Weekly: Condensing the week’s top AI news

​ Welcome to AI Weekly, where we delve into the cutting-edge and ever-evolving world of artificial intelligence and bring you concise yet comprehensive summaries of the most exciting AI developments.  Apple’s Generative AI in iOS 18 Apple is making strides to introduce generative AI technology into its iOS ecosystem, with an anticipated release as early […]

CEOs champion hybrid work as key employee strategy

​ In a significant finding, 84% of ANZ businesses view the adoption of hybrid and remote work as a boon to their bottom line. CEOs are placing hybrid work flexibility as the top driver for successful employee experience strategies. However, less than half (43%) of ANZ organizations believe their employees have access to the technology […]

Ssssh: How ‘whisper agents’ can help Australian insurers deliver a superior CX

​ In common with many other sectors, the insurance market continues to experience the effects of digital disruption.  Long-established behemoths are up against nimble, digital-first upstarts with lower cost bases and a laser-sharp focus on winning mind and market share, by offering keenly priced policies and highly responsive service. The Covid-sparked pivot to digital has […]